Learn how to sell, and if you have staff, have them learn how to sell.
There are many sales courses available so find one that keeps it simple and allows you to role-play situations relevant to your business.
After you attend the sales course you can develop your own Sales Process for your business.
Your Sales Process should be tailored around these basic steps:
Greet the Customer
· Build rapport
· Project a professional image
Understand Customer Needs
· Ask permission to ask questions
· Effective questioning
· Listen to the customer’s needs
· Clarify the needs
Recommend a Solution
· Match your products or services with the customer’s needs
Close the Sale
· Ask for the business – “How would you like to proceed with that?”
Thank the Customer
You can access further information to help you run your business through my websites:
http://www.personal-customer-service-tips.com
http://www.success-in-business-tips.com
http://www.effective-marketing-advice.com
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