Nothing is more frustrating to a customer than not being able to get answers to their questions about a product.
Ensure you keep you and your staff up to date with the products you sell.
Answering questions that your customers ask about your products and being ‘helpful’ forms a major part of your customer service because you are addressing their needs.
If you meet a customer’s needs they are more likely to stay with your business or by more products.
You can access further information to help you run your business through my websites:
www.personal-customer-service-tips.com
www.success-in-business-tips.com
www.effective-marketing-advice.com
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